PERFECT HEALTH CARE EXPERIENCES

Quality of Life in health care demands the tireless effort to always be better and do better. For health care providers, it means controlling costs and having a reputation for excellence. For patients, it means a visit to an exceptional facility, and being able to work closely with engaged caregivers to ensure a rapid, complete recovery and ongoing wellness as a way of life. For the staff, it means a sense of purpose for their work, appreciation for their efforts and a commitment to their individual development and well-being.

As a global leader in Quality of Life Services, our goal is to help your health care facility thrive by better aligning the services you provide with the needs of your business, your patients and the staff who care for them.

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The challenges involved in managing the expenses of a health care facility are extraordinary. To meet those challenges we align people and processes to maximize efficiency and financial growth, having achieved rapid reductions in expense through innovative projects in facility renovation, energy management and the restructuring of food services delivery. Together we can design customized, cost-effective solutions to meet your needs, enhancing Quality of Life for your health care facility, your people and your patients.

Case studies

  • Enhanced processes provide $478,400 value of additional clinical labor at Genesis HealthCare System. Streamlining service requests increased patient satisfaction, and ultimately saved nearly a half million dollars.

Case study: Genesis HealthCare System

Working in partnership with Genesis HealthCare, Sodexo installed and implemented the Service Response Center (SRC) to provide a central point of contact for all hospital support services, enabling nurses to focus on patient care instead of ancillary tasks. In addition, the team began managing both the Central Patient Transport and Plant Operations departments. After eight months of service, the SRC increased its handling of individual patient transports from 1,957 per month to 5,063 per month. Off-loading this task from the clinical staff freed up $478,400 of additional clinical labor for patient care.

Genesis HealthCare System is a not-for-profit organization that operates two hospital sites — Genesis-Bethesda Hospital and Genesis-Good Samaritan Medical Center — in Zanesville, Ohio, and several affiliated health care organizations.


  • Cone Health saves over $2 million reducing Hospital Acquired Infections (HAI’s). Partnering with Sodexo, Cone Health achieved a significant decrease in infection rates and HAI-related costs, while increasing both patient and employee satisfaction scores.
Case study: Cone Health

In concert with key health care partners, Cone Health successfully integrated clinical and nonclinical best practices to achieve rapid improvements in the prevention of HAI’s. Implementing a mix of technology and behavioral, clinical and nonclinical solutions, Cone Health realized a 41% decrease in HAI’s and a significant increase in its satisfaction scores. Cone Health was also able to substantially lower the costs associated with deadly HAI’s, saving over $2 million.

  • 72% two-year Return On Investment

  • MRSA infections decreased by 71%

  • 49% lift in staff satisfaction

Cone Health is a not-for-profit network of health care providers serving people in Guilford, Forsyth, Rockingham, Alamance and Randolph counties, North Carolina. As one of the region’s largest and most comprehensive health networks, Cone Health has more than 100 locations, including five hospitals, two medical centers, three urgent care centers, 71 physician practice sites and multiple centers of excellence. Cone Health employs more than 8,600 professionals, 1,000 physicians and 700 volunteers.


  • Kapi’olani Medical Center saves a half million dollars through energy management for sustainable savings.  Bed occupancy, continuous additions of high tech equipment, number of procedures and length of patients’ stays are among the factors that determine the energy consumption of a health care facility.
Case study: Kapi’olani Medical Center

The challenge at Kapi’olani Medical Center was to find a way to efficiently cool their facility. Creating the solution was complicated by the consistently warm Hawaiian climate, the fact that hospitals have some of the highest energy costs of any business and the fact that the state has the highest electricity costs in the United States. Sodexo’s engineers determined that the solution to their dilemma was implementing an off-peak cooling system known as Thermal Energy Storage. Savings were immediate and will continue to grow. Our installation of an innovative cooling system is predicted to save Kapi’olani Medical Center millions of dollars in the coming years.

Kapi’olani Medical Center at Pali Momi, Pearlridge, Hawaii, is one of the leading neonatal care and general health care centers in the state.


  • Innovative Restructuring of nutrition services saves New York City Health and Hospitals Corporation (HHC) $19 million. Consolidating food preparation from 17 separate kitchens into one centralized meal preparation facility created impressive efficiencies and savings.
Case study: New York City Health and Hospitals Corporation

Controlling costs without affecting quality was a constant challenge for HHC — especially with the seven million meals served annually by HHC’s 15 hospitals and long-term care facilities. Sodexo’s solution was to upgrade food quality and standardize processes by centralizing meal preparation and delivering prepped meals nightly to the 15 facilities in the system. HHC has already saved $19 million on food and nutrition operations, and results from independent third-party surveys have shown solid improvements in both food quality and patient satisfaction.

HHC is the largest municipal hospital and health care system in the country. The $5.4 billion corporation operates 11 acute care hospitals, 4 long-term care facilities and a host of clinics and treatment centers throughout New York City.


  • Optimizing food and nutrition services at Memorial Hermann reduced overall costs by 22%. Retail food sales increased by 73% and system-wide compliance with product standards increased by 68%.
Case study: Memorial Hermann

When Memorial Hermann came to Sodexo, purchasing compliance with system-approved vendors stood at only 57%. Retail programs were not all meeting their customers’ needs, and some cafeterias and cafés were operating with large losses. Patient satisfaction remained low at several locations.

Since March 2005, Sodexo has standardized operations, implemented best practices at all locations and improved food quality and service across the system. As part of this upgrade, Sodexo installed At Your Request – Room Service Dining® at five of the system’s hospitals. Three of those hospitals have already moved above the 90th percentile in patient satisfaction (an average jump of 40 percentile points) with the other two close behind. Retail food sales went up 73%, vending commissions up 60%, product compliance up 68% and overall cost down 22%.

Memorial Hermann is the largest not-for-profit health care system in Texas and serves the greater Houston community through 12 hospitals, a vast network of affiliated physicians and numerous specialty programs and services.


  • Performance improvements save VHA members over $16 million. VHA members saved millions by partnering with Sodexo to utilize our diverse range of customized Quality of Life Services.
Case study: VHA

Sodexo is committed to both helping hospitals increase revenues and improving Quality of Life at its partners’ health care facilities. Accomplishing both tasks may seem daunting to some, but Sodexo has succeeded in doing just that for numerous VHA health care facilities across the nation. Yale-New Haven Hospital was able to achieve almost half a million dollars of annualized savings for food and nutrition services. At Houston’s Memorial Hermann, retail food sales rose 73% across the system. And at Moses H. Cone Memorial Hospital, productivity of environmental services increased by 50% — while patient satisfaction improved and employee morale rose. The Mayo Clinic’s campus in Florida, Genesis Healthcare System, and Boulder Community Hospital also saw significant savings. When Sodexo’s VHA member clients were asked, “To what extent has Sodexo operations enabled you and your organization to improve your economic performance?” Sodexo scored 14% better than other purchased services suppliers.

The VHA family of companies serves 1,350 not-for-profit hospitals and more than 72,000 non-acute care health care organizations nationwide.